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What is Intercom?

Intercom is an AI-first customer service solution that provides tools for support teams to deliver exceptional experiences through features like AI agents, omnichannel support, and advanced reporting.

How does Intercom's AI Agent work?

Intercom's AI Agent resolves 50% of support volume instantly by providing customers with accurate answers 24/7, functioning beyond a typical chatbot.

What benefits does the AI Copilot provide for support agents?

The AI Copilot enhances agent productivity by offering instant assistance, enabling agents to respond more effectively and efficiently to customer inquiries.

What types of reporting and insights does Intercom offer for support leaders?

Intercom provides robust AI insights and reporting tools that empower support leaders to make data-driven decisions and optimize their support operations.

Can businesses automate workflows with Intercom?

Yes, Intercom features a visual builder that allows businesses to automate workflows at scale, streamlining processes and improving operational efficiency.

Is there a trial period for Intercom?

Intercom offers a free trial for 14 days without requiring a credit card, allowing potential users to explore its features and capabilities.

Q: How often does Intercom experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Intercom outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.